Case Studies

Mancos School District’s six-building campus decided to upgrade its phone system after being unable to find a reliable resource to service its aging PBX phone system. In addition, the district’s DSL Internet connection was slowed by network traffic, making communication among staff, teachers, parents and students increasingly difficult.

Headquartered in downtown Durango, Coldwell Banker Heritage House Realtors, one of Southwest Colorado’s largest real estate brokers, nursed its 1980 vintage PBX phone system until the server failed. The company’s trusted Internet solutions provider – FastTrack – was in a great position to quickly help the 56-agent office upgrade its voice and Internet communications.

As a small company in the rural community of Mancos, Colorado, Western Excelsior has no IT department. The firm’s two T1 lines and unsupported three megabyte per second (Mbps) Internet connection limited collaboration with its sister office in Georgia and corporate headquarters in Indiana.

In the early 2000s, FastTrack constructed a fiber optic ring connecting all the schools within the Bayfield School District. However, the only way Bayfield schools could access the Internet was through four smaller T-1 circuits, which provided only six megabits per second of Internet service for the entire district.

As the City of Durango and La Plata County have grown, so has the demand for highly reliable 800MHz radio services in support of firefighters, paramedics and law enforcement. To keep these essential personnel connected with dispatchers and to the statewide digital radio network, the City turned to FastTrack.

The Great Recession had a profound affect on the way La Plata County civil servants approached their responsibility to citizens. The municipality aggressively searched out avenues to cut costs while delivering the same level of service. Technology was one area where officials could simultaneously tighten budgets and expand functionality.